Digital Transformation Expert

22 hours ago

Gurgaon, Haryana, India beBeeTransformation Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Senior Transformation Consultant

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  • This is a techno-functional role with good experience in BPO / BPM Digital Transformation, Lean Six Sigma Methodology, Business Process Re-engineering, Data and Analytics, Intelligent Automation, and AI & NLP in a client-facing setting.
  • Experience with platform or marketplace companies, alongside knowledge of the advertising sector, is advantageous.
  • Excellent data analysis skills are required.
  • Proficiency in Excel, Word, PowerPoint, and Minitab is necessary.
  • Proven expertise in Change and Project Management, with a strong background in digital consulting and collaboration with cross-functional teams, is essential.
  • Familiarity with Design Thinking methodologies, including Customer Journey Mapping, persona creation, co-creation facilitation, and rapid prototyping using tools like Mural, is beneficial.
  • Strong experience in digital transformation embedded with Intelligent Automation, Analytics, and emerging Technology is crucial.
  • Hands-on experience with Quality methodologies and techniques is necessary.
  • The consultant will function as a change agent, responsible for driving quality deployment, transformation projects, and customer/business metric impact initiatives.
  • Engage in and present findings during client/customer reviews and management meetings.
  • Lead Continuous Improvement projects, initiating and promoting best practice sharing across the team.
  • Foster a culture of data-driven decision-making and ensure adherence to WNS Transformation Role Roadmap requirements.
  • Assist in identifying and capturing new market opportunities through product development or strategic partnerships.
  • Manage all aspects of projects, including identification, solution development, execution, and ensuring successful adherence to timelines and budgets.
  • Negotiate and build relationships with internal and external partners, developing innovative business approaches.
  • Create comprehensive business cases with recommendations on benefits, financial implications, risks, and long-term sustainability.
  • Effectively manage complex change by collaborating and influencing stakeholders.
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Required Skills and Qualifications:

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  • Graduate degree
  • 10+ years of experience
  • BPM/BPO experience is essential
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Benefits:

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This role offers a unique opportunity to drive transformational change and develop cutting-edge skills in digital transformation, intelligent automation, and analytics.

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Others:

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We value continuous learning and professional growth. The successful candidate will have access to ongoing training and development opportunities.

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