Senior Technical Operations Specialist

1 week ago


Noida, Uttar Pradesh, India Oracle Full time

Job Overview:

The ideal candidate will be responsible for providing exceptional technical support to customers, troubleshooting complex issues, and resolving critical cases. This role requires a deep understanding of Oracle Fusion Suite products, particularly SCM & Fin, as well as excellent problem-solving skills and strong customer interaction expertise.

Key Responsibilities:

  • Collaborate with customers to resolve highly complex and critical issues
  • Develop and deliver formal training sessions to share knowledge with teammates
  • Create and review knowledge articles to enhance the support experience
  • Work directly with customers to advise on complex use of Oracle products

Requirements:

This role requires a minimum of 10+ years of experience in implementation, support, or upgrade of SaaS SCM suite of products, with at least one implementation experience on SaaS SCM Products. The ideal candidate should have hands-on functional/product and/or technical experience, as well as the ability to relate product functionality to business processes.

Preferred Qualifications:

  • Experience in Release SCM modules is an added advantage
  • Strong knowledge of Oracle Integration Cloud
  • Ability to read and decipher software Log and Trace files

Education and Experience:

A Bachelor's degree in Computer Science or equivalent preferred. Other qualifications with adequate experience may be considered.

Salary and Benefits:

The estimated salary range for this position is $120,000 - $180,000 per year, depending on experience. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.

About Oracle:

Oracle is a global leader in enterprise software and cloud computing. We believe that innovation starts with diversity and inclusion, and we are committed to creating a workforce where all individuals can do their best work. If you are passionate about technology and customer satisfaction, we encourage you to apply for this exciting opportunity.



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