
Retail Store Manager
3 days ago
At the forefront of our retail operations, we seek an exceptional leader to manage and drive sales through efficient store operations. Your mission will be to foster a customer-obsessed culture, while ensuring adherence to company norms.
- Develop and execute sales plans and quotas that align with business objectives.
- Monitor and maintain key performance indicators, including Gross Margin, SOH Segment & Brand mix, Discount Management, and other metrics as per business strategy.
- Implement production, productivity, quality, and customer service standards across all aspects of store operations.
- Recommend product lines and ensure an optimal merchandise mix.
- Drive sales growth, margin expansion, inventory management, and cost optimization.
- Ensure statutory compliance and commercial excellence.
- Lead by example, fostering teamwork among store staff and identifying talent for critical positions.
- Address customer feedback to enhance service delivery and processes.
- Stay updated on market trends and effectively manage customer escalations.
- Promote local events and promotions aligned with the marketing calendar.
Key Performance Indicators
- Business Management: Achieve Gross Margin, SOH Segment & Brand mix
- Discount Management
- Brand Share
- Finance - Paper/Card VM Implementation
- Customer Experience - VOC Participation, Score, SQA, Complaints, Loyalty Cards
- People Management
- Business Acumen - Profitability, Competition
- Jio Business - Activations, Recharges, CAF Rejections
Requirements
- Functional Competencies:
- Operational Effectiveness
- Finance Management
- Analysis and Problem Solving
- Results Orientation
- Behavioural Competencies:
- Self-Development
- Emotional Intelligence
- Customer Service Orientation
- People Management
- Communication
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