Manager Logistics and Delivery

2 weeks ago

India beBeeOperations Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Overview

The Operations Manager plays a pivotal role in overseeing the efficient delivery of shipments to customers. This position requires strong leadership skills, with a focus on driving service quality and excellence.

Key Responsibilities:
  • Operational Management:
    • Ensure timely and profitable delivery of shipments through effective management of Ground Hub Operations.
    • Drive adherence to Standard Operating Procedures in the Ground Hub.
    • Monitor Ground Hub operations performance against set targets/performance benchmarks and identify corrective actions.
    • Design operational workflows, procedures, and SOPs for Ground Hub Operations in conjunction with the Head - Ground Hub.
    • Oversee ground operations in terms of tally, documentation, and loading.
    • Oversee daily inbound, outbound, and transit operations at Ground Hubs.
    • Oversee operation support activities as per defined timelines and requirements.
    • Ensure smooth rail network operations in terms of receipt of loads to and from railway stations and timely load connections.
    • Ensure appropriate completion of necessary regulatory clearances and paperwork.
    • Liaise effectively with local statutory, civic, and Government bodies for resolution of local issues ensuring smooth operations of Ground Hub.
    • Oversee fleet operations to ensure availability of sufficient vehicles for network and feeder runs.
    • Handle all operations and customer support activities as per defined timelines and requirements.
    • Adhere to safety, health, and environmental requirements.
  • People Development:
    • Provide direction, guidance, and support to employees to help them discharge duties effectively.
    • Ensure capability building for the team.
  • Key Result Areas and Key Performance Indicators:
    • Drive service quality and excellence in Ground Hub.
    • Ensure Network Health.
    • Ensure Fleet availability and utilization.
    • Ensure Regulatory Compliance.
    • Drive Operations Process Efficiency and capability.
    • Ensure Performance Driven Culture.

The ideal candidate will possess excellent leadership and communication skills, with a proven track record of driving business growth and efficiency. They should be able to build and maintain strong relationships with internal stakeholders and external partners.

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