Hotel Training and Development Lead

22 hours ago

Anand, Gujarat, India beBeeDevelopment Full time ₹ 60,00,000 - ₹ 1,20,00,000
Training and Development Professional

This role is pivotal in crafting, implementing, and overseeing training programs across various properties to ensure consistent service excellence, operational efficiency, and brand alignment.

Key Responsibilities:

  • Develop, design, and deliver core training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned hotels.
  • Customize training content to reflect the needs and culture of each property while maintaining brand integrity.
  • Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
  • Ensure consistency in training quality across all properties.
  • Conduct training needs assessments in collaboration with hotel department heads and HR teams.
  • Monitor and analyze performance data, guest feedback, and quality audit scores to identify training gaps and improvement areas.
  • Develop targeted learning solutions based on business objectives and performance outcomes.
  • Deliver leadership development programs for supervisors, managers, and high-potential team members.
  • Coach hotel leadership teams on training techniques, team engagement, and performance management.
  • Support succession planning by identifying internal talent and preparing them for future roles.
  • Ensure all team members are trained in mandatory programs including health & safety, security, compliance, and brand-specific training.
  • Monitor compliance with training requirements and maintain accurate records across all properties.
  • Partner with brand corporate training teams to roll out new initiatives and ensure adherence to standards.
  • Establish strong working relationships with General Managers, HR teams, and department heads at each hotel.
  • Facilitate knowledge-sharing and best practices across hotels.
  • Support pre-opening training plans for new hotel openings or renovations.

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