Jewelry Brand Customer Support Representative

1 week ago

Rajkot, Gujarat, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 65,00,000
About Us

We are seeking an exceptional individual to fill a crucial role as Customer Service Representative. This position will be responsible for providing top-notch customer support through various channels, ensuring seamless interactions and resolutions.

This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering world-class service. If you have excellent communication skills, a problem-solving mindset, and a customer-centric approach, we want to hear from you

Key Responsibilities:
  • Verify addresses for COD/prepaid orders via phone calls.
  • Manage end-to-end customer support across multiple channels.
  • Handle returns and exchanges with empathy and efficiency.
  • Collect customer insights and feedback to improve products and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with operations and marketing teams for smooth order fulfillment and delightful customer journeys.
  • Identify patterns in customer queries and suggest improvements.
Requirements:
  • 1–2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle tough situations calmly.
  • Highly active, energetic, and empathetic – with a customer-first attitude.
  • Comfortable with phone support, WhatsApp Business, email, and CRM tools.
  • Willingness to work on-site at our office.
Why Join Us?
  • Be part of a high-growth D2C brand disrupting the jewelry space.
  • A culture that values ownership, creativity, and learning.
  • Exposure to customer success and brand strategy.
  • Opportunity to grow with the company as we scale nationwide and globally.

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