
Job Opportunity for Process Excellence Specialist
6 days ago
Mission:
We commit to delivering on our promises, focusing on long-term value creation and continuous improvement of our skills and services.
Key Responsibilities:
- We provide exceptional pension reconciliation and payroll control services in accordance with Service Level Agreements (SLAs).
- Our Standard Operating Procedures (SOP) are adhered to, and any changes to procedures are raised, discussed and agreed with management before implementation.
- Daily workload is processed efficiently, with Subject Matter Experts (SMEs) and team members kept informed throughout the day to ensure deadlines are met.
- Liaison with other teams in Retirement Solutions occurs when mismatches or technical issues arise.
- Multiple EQ pensions administration systems are used to access and retrieve banking data.
Skills & Qualifications:
- A quick learner.
- Effective teamwork and self-motivation skills.
- Developing working relationships with colleagues outside the team.
- Managing tight deadlines effectively.
- Excellent timely written and verbal communication skills.
- Strong organisational and multi-tasking abilities.
- Attention to detail for collating and inputting data.
- Good math skills.
- Experience using Microsoft Office and its applications, Excel, Outlook, Teams and Snipping Tool.
- Proficiency in collating data, running macros in Microsoft Excel and basic formula understanding.
- Ability to use internet banking to access and retrieve bank statement data.
- Working across multiple systems.
- Performing well under pressure and remaining focused during peak activity periods.
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