Senior Insurance Quality Auditor

1 week ago


Alwar, Rajasthan, India beBeeQuality Full time ₹ 10,00,000 - ₹ 15,00,000

Key role in Insurance Quality Management

  • Monitor calls, evaluate agent performance, and provide constructive feedback.
  • Ensure compliance with process guidelines, quality parameters, and regulatory requirements.
  • Conduct calibration sessions with team leaders and trainers.
  • Prepare quality reports, highlight trends, and share insights with management.
  • Identify gaps, recommend process improvements, and track action plans.
  • Support training needs based on quality observations.
  • Maintain quality documentation and drive continuous improvement initiatives.
Requirements
  • Graduate in any discipline.
  • 5–8 years of experience in Quality function (Insurance / BFSI preferred).
  • Strong knowledge of call auditing, quality frameworks, and compliance standards.
  • Excellent communication & analytical skills.
  • Proficient in MS Excel / MIS reporting.
  • Flexible to work in rotational / night shifts.


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