Strategic Engagement Leader
2 weeks ago
About the Role
The Engagement Director is a key position at NTT DATA Services, responsible for ensuring the success of digital technology and related services delivered to our clients. As a strategic leader, you will provide support, leadership, and direction to our clients and team to execute projects seamlessly and deliver the engagement as promised.
Key Responsibilities
- Overall success of the engagement
- Establishing governance models with clients and project managers
- Quality control and resource management
- Liaison to senior stakeholders, including clients, accounts, and practices
- Fulfilling obligations in the SOW and ensuring contracts are carried out correctly
- Developing strategies to improve engagement, including CSAT Surveys
- Managing CSAT Responses and Escalations
- Preparing Case Studies and running the customer reference ability program
Requirements
- 10+ years' experience in delivering consulting services, including team leadership and sales
- 5+ years of enterprise-level project or program management experience
- Technical and functional aptitude, and ability to engage with architects or SMEs in pre-sales activities
- Strong written and verbal communication skills, executive level presence, and experience in client advisory roles
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
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