
Front Office Team Leader
1 day ago
We are seeking a seasoned professional to lead our front office team, driving excellence in guest experience and satisfaction.
Job Description:The successful candidate will be responsible for ensuring seamless operations within the front office department, focusing on delivering exceptional guest journeys while adhering to property and company standards. This role requires strong leadership skills, with the ability to collaborate with colleagues to maximize guest satisfaction and comfort. Key responsibilities include:
- Supporting and delivering on departmental strategies and objectives, taking ownership of assigned areas of responsibility and deputizing for senior management as needed
- Leading by example, fostering a culture of growth, development, and performance within the team while promoting company values and culture
- Collaborating with colleagues to control costs, manage inventory, and achieve target productivity levels
- Building and maintaining effective working relationships with stakeholders, both internal and external, ensuring all communications and activities are controlled and undertaken in a timely manner
In addition, the ideal candidate will have the opportunity to establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may involve working with internal and external stakeholders on ad-hoc projects.
This role also requires the incumbent to ensure adherence to relevant legislation, planning and delivering best practice activities for internal and external audit purposes.
Required Skills and Qualifications:- Excellent communication skills
- Departmental trainer qualification
- PMS software proficiency
This is an exciting opportunity for a motivated individual to join our team and contribute to delivering exceptional results.
Others:We offer a dynamic work environment and opportunities for career growth and development.
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