Professional Oracle Retail Application Software Support Specialist
3 weeks ago
The Oracle Retail Application Software Support Specialist plays a vital role in the Application Managed Services team at OLR. Key responsibilities include troubleshooting issues, customizing software code, writing new code, testing and debugging modifications, and ensuring proper documentation for software code. This role requires strong communication skills, a professional approach, and the ability to adapt to change in a complex global organization.
Essential Duties and Responsibilities:
• Communicate effectively with clients through on-call support, providing timely assistance during business and non-business hours.
• Support and troubleshoot production client environments to ensure seamless operations.
• Take ownership of logging, reporting, and resolving application issues, working closely with the team to resolve complex problems.
• Adhere to OLR development standards in all coding practices, ensuring high-quality code and efficient solutions.
• Collaborate with the team to maintain the OLR software development environment, ensuring it remains up-to-date and efficient.
• Build and test application enhancements and modifications, working closely with the development team.
• Document or maintain general retail, Oracle Retail, and OLR-specific practices and standards, contributing to knowledge sharing and best practices.
Additional duties may be assigned as needed. Essential skills include:
• Clear and concise written and verbal communication skills
• Demonstrated sense of urgency and ability to provide exceptional customer service
• High degree of initiative, accuracy, efficiency, and attention to detail
• Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances
• Ability to maintain confidentiality when dealing with proprietary information
• Strong ability to proactively identify and resolve issues
• Good time management skills
• Ability to be flexible and adapt to change in a complex global organization
• Proficient in MS Office applications (Word, Excel, PowerPoint, Visio)
Requirements:
• Bachelors degree in Computer Science or related field
• Oracle RMS or ReIM experience is mandatory
• Minimum 2-4 years of experience
• Development and/or systems integration experience is preferred
• Retail industry or an associated IT field is preferred
• Oracle Retail software experience is preferred
• ITIL V3 Foundation certificate is preferred
• Technical knowledge of SQL, PLSQL, Shell Scripting is required
• Must have experience of at least 2 years in production support
• Must have knowledge of Batch Scheduler
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