
Business Operations Specialist
7 days ago
The Business Operations Specialist plays a crucial role in the efficient processing of transactions, events, or data within a functional team. This involves timely, complex, or regulated tasks that require interaction with internal and external parties.
Key Responsibilities:
- Timely, complete, and accurate transaction processing, including relevant controls, within individual areas of responsibility
- Application of internal and external policies, guidelines, and regulatory requirements to agreed SLAs, KRIs, and quality measures
- Building and maintaining relationships with clients for critical, complex, or regulated tasks
- Providing input to product/function development for superior offerings in response to changing client needs and market trends
- Escalation of operational, regulatory, and other risks to line managers and functional leads; contributing to mitigation or control solutions
- Collaborating effectively within teams, providing support and guidance to colleagues for continuous improvement
Required Skills:
- Relevant experience in technical areas, with reconciliations experience being an advantage
- Product and system knowledge in the product line
- Basic analytical skills and flexible problem-solving abilities
- Excellent communication skills, fluent in English and local language (written/verbal)
- Ability to work in virtual teams and matrix organizations
- Open-mindedness, sharing information, transferring knowledge, and expertise to team members
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