Service Support Specialist

2 weeks ago

Pushkar, Rajasthan, India beBeeSupport Full time ₹ 12,00,000 - ₹ 16,00,000

Our company is seeking a highly skilled Service Engineer to provide comprehensive production support for our treasury operations.

This role requires both financial systems expertise and technical troubleshooting capabilities. Key Responsibilities:

  • Provide end-to-end support for FIS Quantum and Echos treasury management systems.
  • Maintain static data within the Quantum environment to ensure system integrity.
  • Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum, including reports and action-based triggers.
  • Identify and resolve interface issues with bank statements and cashflows.
  • Configure, troubleshoot, and fix Cash Xplorer functionality.

Technical Operations

  • Apply strong Oracle/SQL Server database expertise to maintain system performance.
  • Author and optimize SQL queries for data extraction and reporting.
  • Apply working knowledge of the Quantum data model to troubleshoot complex issues.

Governance & Compliance

  • Maintain SOPs, process documentation, and impact assessments for system updates.
  • Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity.

Required Qualifications

  • 5+ years experience with FIS Quantum and Echos treasury management systems.
  • Hands-on experience in static data maintenance within financial applications.
  • Proficiency in Oracle/SQL Server database concepts and SQL query authoring.

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