
Field Operations Coordinator
2 weeks ago
Location Scheduling Specialist
Job Description:
We are seeking a skilled Location Scheduling Specialist to join our team.
This role is responsible for supervising and mentoring field consultants, maximizing their time with clients, and developing trusting relationships with assigned staff and operations management.
The incumbent will manage timeliness for assigned orders, coordinate production schedules for all assigned field staff, and provide exceptional internal and external customer service.
They will organize and populate schedules for internal customers through defined methods, coordinate with external customers, and develop visit agendas. The incumbent takes complete ownership of the scheduling and agenda process.
They will interact daily with clients and brokers, follow best practices to meet Service Level Objectives, and provide high levels of client satisfaction.
Incumbents require strong customer service skills and operate as a vital member of the scheduling services team focused on customer experience, schedule efficiency, and logistics to support assigned field service personnel.
They will regularly coordinate with work assignment, ESD management, and field service management. Continuously reviewing processes for opportunities to leverage technology for efficiency gains leads to an enhanced client experience.
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