Successful Customer Onboarding Expert

2 days ago

Dehra Dūn, Uttarakhand, India beBeeSuccess Full time ₹ 9,00,000 - ₹ 12,00,000

Customer Success Professional Role

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  • Key Responsibilities:
    • Onboard hotels from account creation to platform go-live.
    • Configure hotel property details, room types, rate plans, and booking policies.
    • Set up channel managers and ensure accurate availability, rates, and inventory sync.
    • Validate data accuracy, test end-to-end booking flow, and troubleshoot configuration issues.
    • Deliver platform walkthroughs and training sessions for hotel staff.
    • Collaborate with Product, Support, and Sales teams to resolve onboarding bottlenecks.

Qualifications:

  • 1–4 years of experience in hospitality tech, SaaS onboarding, or hotel operations.
  • Familiarity with Property Management Systems, Central Reservation Systems, or Channel Managers.
  • Strong communication skills and problem-solving mindset.
  • Ability to work with multiple stakeholders in a fast-paced environment.

Benefits:

  • Opportunity to work with hotels worldwide.
  • Chance to improve customer satisfaction and adoption.
  • Room for growth and professional development.

Requirements:

  • Proven track record of successful onboarding and customer success.
  • Excellent analytical and problem-solving skills.
  • Strong interpersonal and communication skills.
  • Ability to adapt to changing priorities and deadlines.

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