Customer Success Associate

2 days ago

Dehra Dūn, Uttarakhand, India beBeeCustomerSuccess Full time ₹ 7,50,000 - ₹ 15,00,000
Key Responsibilities
  • Hotel Onboarding: Guide hotels through the end-to-end onboarding journey from account creation to platform go-live.
  • System Configuration: Set up hotel property details, room types, rate plans, and booking policies on the platform.
  • Channel Manager Setup: Connect and configure third-party channel managers OTA integrations like Booking.com Expedia Airbnb etc. ensuring accurate availability rates and inventory sync.
  • Quality Assurance: Validate data accuracy test end-to-end booking flow and troubleshoot configuration issues before launch.
  • Customer Training: Deliver platform walkthroughs and training sessions for hotel staff ensuring smooth adoption.
  • Cross-team Collaboration: Work closely with Product Support and Sales to resolve onboarding bottlenecks and improve processes.
  • Documentation: Maintain onboarding checklists SOPs and guides to ensure scalable and repeatable processes.

This role blends technical setup with customer-facing interaction requiring strong communication skills and attention to detail. You will be responsible for setting up property details configuring integrations and training hotel staff to maximize the value of our solution.

Qualifications

Ability to work independently in a fast-paced environment.

Strong problem-solving skills with ability to think critically and outside the box.

Excellent communication and interpersonal skills.

Ability to work collaboratively as part of a cross-functional team.

Proficiency in using technology to streamline processes and improve efficiency.

Knowledge of hotel operations and industry trends.

Benefits

Competitive salary and benefits package.

Opportunity to work with a dynamic team of professionals.

Professional development opportunities including training and education programs.

Recognition and reward for outstanding performance.

Flexible work arrangements including remote work options.

Other Requirements

Must have a valid driver's license and reliable transportation.

Ability to travel up to 10% of the time.

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