Hotel Onboarding Consultant

3 days ago

Dehra Dūn, Uttarakhand, India beBeeOnboarding Full time ₹ 60,00,000 - ₹ 1,20,00,000

Are you ready to take on a challenging role where no two days are ever the same? We're seeking a highly skilled and adaptable Customer Onboarding Specialist to join our team.

About the Role

This role is a unique blend of technical setup and customer-facing interaction. As the first point of contact for newly onboarded hotels, you will ensure a seamless transition from contract signing to a fully live and functional hotel profile on our platform.

Key aspects of this role include guiding hotels through the end-to-end onboarding journey, setting up property details, configuring integrations, and training hotel staff to maximize the value of our solution.

Success means hotels go live quickly, accurately, and confidently on our platform.

Key Responsibilities
  • Hotel Onboarding: Guide hotels through the entire onboarding process — from account creation to platform go-live.
  • System Configuration: Set up hotel property details, room types, rate plans, and booking policies on the platform.
  • Channel Manager Setup: Connect and configure third-party channel managers (OTA integrations like Booking.com, Expedia, Airbnb, etc.), ensuring accurate availability, rates, and inventory sync.
  • Quality Assurance: Validate data accuracy, test end-to-end booking flow, and troubleshoot configuration issues before launch.
  • Customer Training: Deliver platform walkthroughs and training sessions for hotel staff, ensuring smooth adoption.
  • Cross-team Collaboration: Work closely with Product, Support, and Sales to resolve onboarding bottlenecks and improve processes.
  • Documentation: Maintain onboarding checklists, SOPs, and guides to ensure scalable and repeatable processes.

Requirements:

  • 1–4 years of experience in hospitality tech, SaaS onboarding, implementation, or hotel operations (front office / reservations experience is a plus).
  • Familiarity with PMS (Property Management Systems), CRS (Central Reservation Systems), or Channel Managers.
  • Strong communication skills — ability to explain technical concepts simply to non-technical hotel staff.
  • Problem-solving mindset with attention to detail.
  • Comfort working with multiple stakeholders in a fast-paced environment.

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