Transition Expert
3 days ago
Job Description:
- Manage transitions across multiple waves and tracks, overseeing projects from initiation to closure.
Key Responsibilities:
- Be the primary point of contact for customers, addressing queries and providing updates as required.
- Support the project team as a first escalation point for internal and customer issues.
- Drive governance meetings and ensure effective communication with stakeholders.
- Plan, conduct, and manage training programs for the transitions team.
- Participate in assessments to gauge training needs and define business objectives.
- Collaborate in creating and reviewing transition solutions for RFPs and RFIs.
- Develop detailed project charters, plans, and transition plans based on solution complexity and priorities.
- Combine process migration activities with IT implementation to deliver customer value.
- Optimize transition methodologies to reduce time, costs, risks, and improve quality.
- Lead risk management, understanding business and operational risks, and developing mitigation plans.
- Create and maintain project management documents, including status reports, project plans, and knowledge transfer documentation.
- Participate in opportunity analysis and support solutioning for new bids and client presentations.
Requirements:
- Graduate or Postgraduate degree
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