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Quality Assurance Specialist

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Lucknow, Uttar Pradesh, India beBeeQuality Full time ₹ 1,13,35,000 - ₹ 1,51,18,000

Our organization is seeking an experienced Quality Assurance Specialist to join its team. This role plays a pivotal part in ensuring the quality of our operations, working closely with business process outsourcing teams across various regions.

The selected candidate will be responsible for conducting regular quality reviews and audits, validating data accuracy, and identifying areas for improvement. They will also analyze error trends, suggest corrective actions, and document QA findings.

This position serves as an escalation layer, providing assurance beyond standard work done by BPO teams. The ideal candidate will have a strong understanding of underwriting procedures, business rules, and quality governance.

About this Role
  • Conduct monthly quality reviews/audits according to stipulated timeframes while complying with process SOPs and GRS QA Framework & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to BPO vendor partner teams and support capability uplift.
  • Participate in calibration sessions with onshore counterparts and BPO QA teams.
  • Act as a subject matter expert on underwriting procedures, business rules, and quality governance.
  • Support the creation and maintenance of QA calibration guides for all existing processes and new transition processes.
  • Resolve disputes in accordance with agreed action plans within designated timelines.
  • Log errors, track corrections, and follow up on processor actions.
  • Participate in training sessions from business stakeholders and update QA SOPs to align with changes.
  • Train new starters as mentors and dedicated trainers for various processes.