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Housekeeping Operations Manager

1 month ago

Jaipur, Rajasthan, India Accor Full time
Job Description

Prime Function:

  • Assist the Executive Housekeeper in overseeing and directing all Housekeeping activities in the hotel to ensure exceptional cleanliness and guest satisfaction, while maintaining high standards of service and cleaning & maintenance standards in all areas of responsibility.
  • To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment, and take corrective action accordingly.
  • Establish standards and procedures for the work of the Housekeeping team and plan work schedules to ensure adequate service.
  • To direct and control the Housekeeping operations and staff of the Housekeeping department.
  • Any matter affecting the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Housekeeping Planning:

  • Assist the Executive Housekeeper in planning and coordinating the activities of housekeeping supervisors and the team.

People Management:

  • Establish and maintain seamless coordination & cooperation with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.
  • Maintain appropriate staffing levels to consistently provide excellent guest service.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Ensure that the team has been trained for all safety provisions.
  • Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management:

  • Assist the Executive Housekeeper in formulating the yearly business plan and budget.
  • Ensure to maintain the department budget within established guidelines and explain monthly variances.
  • Identify optimal, cost-effective use of resources and educate the team on the same.
  • Maintain cost controls through proper scheduling and inventory management.

Operational Management:

  • Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good condition.
  • Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture, and conduct of the Housekeeping personnel.
  • Inspect all renovation projects and ensure rooms are defect-free prior to release.
  • Assist in all inventories and ensure to coordinate the training programs.
  • Coordinate all repairs & refurbishments.
  • Ensure to conduct daily briefings to provide effective and efficient services.
  • Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to.
  • Ensure to inspect the rooms on a regular basis.
  • Coordinate operations with Department coordinators, supervisors, and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
  • Coordinate the making of new uniforms and also maintain the records of condemned linen and uniforms.
  • Ensure that all records regarding uniforms are maintained.
  • Interact with guests and personnel of the hotel in an efficient and friendly manner.
  • Ensure that preventative maintenance of furniture, carpeting, equipment, and supplies is an ongoing process.
  • Ensure that the highest standards of cleanliness, maintenance, and safety are practiced in the Housekeeping department and in all other areas of the hotel.
  • To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas, and back-of-the-house areas.

Qualifications:

  • At least five years of experience as a supervisory leader within a Housekeeping department.
  • Good knowledge in HACCP.
  • Fluent in English.
  • Eye for detail.
  • Passion for developing others.