Housekeeping Operations Manager
1 week ago
As a leading global hospitality company, Accor welcomes you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life.
Key Responsibilities:
- Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment, taking corrective action as needed.
- Establish standards and procedures for the work of housekeeping team and plan work schedules to ensure adequate service.
- Direct and control the housekeeping operations and staff of the housekeeping department.
- Bring any matter affecting the hotel's interests to the attention of management.
- Maintain seamless coordination and cooperation with all hotel departments to ensure maximum productivity, morale, and guest service.
- Provide effective support to the team to deliver a range of effective and efficient services.
- Ensure the team is trained for all safety provisions.
- Motivate and develop staff to promote teamwork and smooth department functioning.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Inspect guest and public areas regularly to ensure furnishings, facilities, and equipment are clean and in good condition.
- Maintain appropriate grooming standards in hygiene, uniforms, appearance, posture, and conduct of housekeeping personnel.
- Inspect all renovation projects and ensure rooms are defect-free prior to release.
- Assist in all inventories and coordinate training programs.
- Coordinate all repairs and refurbishments.
- Conduct daily briefings to provide effective and efficient services.
- Follow up to ensure high standards of quality are maintained and all procedures are adhered to.
- Regularly inspect rooms.
- Interact with guests and personnel in an efficient and friendly manner.
- Ensure preventative maintenance of furniture, carpeting, equipment, and supplies is an ongoing process.
- Ensure the highest standards of cleanliness, maintenance, and safety are practiced in the housekeeping department and all other hotel areas.
- Plan and organize operations to effectively achieve and maintain established standards of cleanliness in interiors, guest rooms, corridors, public areas, and back-of-the-house areas.
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