
Operational Process Improvement Lead
6 hours ago
We are seeking a seasoned professional to fill the role of Operations Management Specialist. As an integral member of our Support Operations team, you will be responsible for analyzing business processes and identifying areas for improvement.
- Key responsibilities include:
- Documenting requirements through process documentation, implementing solutions, and monitoring quality of service delivery;
- Collaborating with various stakeholders to understand business needs, design and optimize scalable workflows, and align them to company goals;
- Working closely with cross-functional teams in a global environment to drive business growth and excellence.
Required Skills and Qualifications:
- English fluency (at least Upper-Intermediate)
- Effective communication skills with the ability to communicate with both technical and non-technical stakeholders
- Experience working with cross-functional teams in a global environment
- Basic understanding of business process modelling, workflow, and project management principles
- Familiarity with data analysis tools and methodologies
- Ability to work effectively in a team environment and manage multiple priorities and tasks
Benefits and Opportunities:
- Gain valuable experience working with a dynamic team in a fast-paced industry;
- Develop and enhance your skills through ongoing training and development programs;
- Enjoy a collaborative and supportive work environment that fosters growth and innovation.
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