Senior Quality Assurance Specialist

1 day ago

Allahabad, Uttar Pradesh, India beBeeAssurance Full time ₹ 10,08,000 - ₹ 1,41,12,000
Quality Assurance Role

Liberty Mutual's GRS Capability Center Operations team is expanding global quality assurance function by establishing a quality assurance team in India, responsible for performing independent quality audits for underwriting operations executed by BPO teams.

The new quality assurance function requires an experienced and detail-oriented specialist to perform quality audits. The QAs will be part of a specialized quality team, responsible for performing deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to business stakeholders and BPO partners.

Main Responsibilities:
  • Conduct regular quality reviews/audits according to stipulated timeframe while complying with process SOPs and GRS QA Framework & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to BPO vendor partner teams.
  • Participate in calibration sessions with onshore counterparts and BPO QA teams.
  • Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.
Key Qualifications:
  • Bachelor's degree in commerce, Business Administration, or a related field.
  • 5 – 8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
Required Skills:
  • High attention to detail and accuracy.
  • Ability to interpret and apply underwriting guidelines.
  • Strong communication and stakeholder management skills across geographies and teams.
  • Working knowledge of policy administration systems and workflow tools.
  • Proven ability to work independently and manage multiple audits with tight timelines.

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