High-Performance EUC Support Specialist

4 days ago


India Tata Consultancy Services Full time

About the Role:

We are seeking a highly skilled EUC Support Specialist to join our team at Tata Consultancy Services. As an EUC Support Specialist, you will be responsible for providing exceptional support to end-users, ensuring seamless operations and high business satisfaction.

Key Responsibilities:

  • Incident Resolution: Respond to and resolve technical issues (incidents and service requests) in a timely and efficient manner.
  • Problem-Solving: Manage operations delivery execution through team preparedness, precision delivery, overall utilization, and high business satisfaction in a cost-efficient manner.
  • User Engagement: Address user tickets, walk them through installing applications and computer peripherals, and provide workarounds until issues are resolved.
  • Customer Service: Articulate policies and procedures confidently, demonstrate attention to detail, excellent communication and troubleshooting skills, ability to work under tight timelines, and willingness to challenge/question with courage.

Requirements:

  • EUC Experience: Good experience of working in a customer-focused end-user support function covering EUC and software/OS installations and support.
  • ITSM Tool: Experience of working with a modern ITSM tool (Service Now).
  • ITIL Foundation: Preferably ITIL v3 Foundation qualified.
  • Documentation: Good experience of documentation.
  • Escalations: Handle escalations of particular incidents.

Good to Have:

  • ITIL Knowledge: Good knowledge of ITIL service management processes.
  • ITIL Certification: ITIL Certification.
  • Accountability: Take personal accountability to manage workload and work/life balance: plan and focus on priorities.

Salary Range: ₹12,00,000 - ₹20,00,000 per annum

Location: Noida/Hyderabad

About Us: Tata Consultancy Services is a leading IT services company that empowers organizations to transform and thrive in an ever-changing world.


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