Help Desk Specialist

3 days ago

Aligarh, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 19,000 - ₹ 23,700
Customer Support Representative

We are seeking a skilled Customer Support Representative to join our team. This is an excellent opportunity for those who are passionate about providing exceptional customer service and want to grow in a dynamic environment.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, or chat
  • Resolve customer complaints and issues efficiently
  • Upsell or cross-sell products/services to customers
  • Document all customer interactions and updates in the CRM system
  • Collaborate with other teams to resolve complex customer issues

Requirements:

  • High school diploma or equivalent required; associate's degree or higher preferred
  • 1-2 years of experience in customer-facing roles
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Knowledge of CRM software and customer support principles

Benefits:

  • Competitive salary and bonus structure
  • Opportunities for career growth and advancement
  • Comprehensive training program for new hires
  • Access to cutting-edge technology and tools
  • A supportive and collaborative work environment

What We Offer:

We provide a dynamic and supportive work environment that encourages collaboration, innovation, and growth. Our team members enjoy competitive compensation and benefits, as well as opportunities for professional development and career advancement.

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