ServiceNow Solutions Architect Lead

1 day ago

Hyderabad, Telangana, India beBeeArchitect Full time US$ 1,00,000 - US$ 1,22,000

About This Role

We seek an experienced architect to lead ServiceNow solution design, development, and implementation in Hyderabad.

This is a contract role for a skilled professional who will work with agile teams, collaborate with stakeholders across multiple functions, and drive the implementation of ServiceNow solutions that meet business and technical requirements.

The ideal candidate has expertise in ITSM, ITOM, ITAM, HRSD, and CMDB architecture.

Key Responsibilities:

  • Lead the design and implementation of ITSM, ITOM, ITAM, and HRSD solutions within the ServiceNow platform.
  • Provide architectural expertise for ServiceNow and guidance to development teams.
  • Oversee integrations using REST/SOAP APIs, Integration Hub, and MID Servers to connect ServiceNow with external systems.
  • Work with Performance Analytics to create and manage dashboards and KPIs for business stakeholders.
  • CUSTOMIZE SERVICE NOW PORTALS AND WORKSPACES TO ALIGN WITH USER EXPERIENCE BEST PRACTICES.
  • Evaluate and ensure CMDB architecture is properly configured and continuously improved based on CSDM framework and relevant processes.
  • Manage ServiceNow instance performance and provide optimization recommendations.
  • Collaborate with business stakeholders to gather requirements, translate them into technical solutions, and ensure ServiceNow solutions meet strategic goals.
  • Lead governance models for citizen development, ensuring that low-code/no-code development aligns with security, compliance, and best practices.
  • Provide technical mentorship and guidance to junior team members.
  • Assist in the migration and implementation of new ServiceNow features and upgrades, ensuring minimal disruption.

Requirements:

  • 8+ years of experience in ServiceNow architecture and development.
  • Hands-on expertise in ITSM, ITAM, ITOM, HRSD, and CMDB architecture.
  • Strong proficiency with ServiceNow integrations, including REST, SOAP, JDBC, MID Server, and IntegrationHub.
  • Experience with Performance Analytics and creating actionable dashboards and KPIs.
  • Proficiency in JavaScript, Glide API, and Flow Designer.
  • Familiarity with ServiceNow Automated Test Framework (ATF) and experience optimizing instance performance.
  • Knowledge of Cloud Security Monitoring (AWS, Azure, GCP) is a plus.
  • Agile or Scrum experience is desirable, with a proven ability to lead teams in a fast-paced environment.
  • Excellent communication skills, with the ability to present to both technical and non-technical stakeholders.
  • Experience working in a multi-tenant environment, providing solutions for different customer needs.

Certifications: ServiceNow Certified System Administrator (CSA) and Certified Technical Architect (CTA)

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