Customer Experience Professional

3 days ago

Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 82,30,000

Job Title: Voice Process Associate

We are seeking experienced and energetic professionals to support our US-based clients with high-quality customer service solutions.

The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

  • Handle inbound and outbound customer calls from US clients, ensuring prompt and efficient service.
  • Resolve queries related to products, services, billing, or technical issues, maintaining accurate records of customer interactions and follow-up actions.
  • Adhere to process workflows, scripts, and quality standards, prioritizing customer satisfaction.
  • Identify opportunities for process improvements and suggest relevant changes.

Required Skills & Qualifications:

  • Graduate in any stream with a strong academic background.
  • 2–4 years of experience in US voice process/customer support, with a proven track record of delivering results-driven solutions.
  • Excellent verbal communication skills in English (mandatory), with the ability to communicate complex ideas in a clear and concise manner.
  • Proficiency in CRM tools and call center software, with the ability to navigate multiple systems simultaneously.
  • Ability to work night shifts and meet performance metrics, demonstrating flexibility and adaptability.

Preferred Attributes:

  • US accent experience supporting North American clients, with a focus on cultural awareness and sensitivity.
  • Problem-solving attitude with the ability to think critically and outside the box, identifying innovative solutions to complex problems.

About This Opportunity:

  • A dynamic environment that values teamwork, integrity, and innovation, offering opportunities for growth and professional development.
  • Collaborative team culture that encourages open communication, feedback, and continuous improvement.

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