Banking Customer Service Professional
1 week ago
**Job Role Description**
">- As a key professional, you will be responsible for implementing Transaction Control Framework (TCF) principles in your daily interactions with customers to ensure a positive customer experience and operational efficiency.
We are seeking an experienced professional to join our team in the Wealth and Personal Banking division. The role involves ensuring effective delivery of branch customer interface functions in the front office and teller areas to achieve high levels of customer satisfaction and operational efficiency.
">- Key Responsibilities:
- To contribute to improving productivity in the branch by identifying and implementing process improvements.
- To maintain high standards of customer service and manage complaints and escalations effectively.
- To establish mutual respect and trust in dealing with others and foster a positive working environment.
This is a critical role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
">Required Skills and Qualifications- Graduate degree in a relevant field or equivalent work experience.
- 2 years of experience in a related field, preferably in banking or financial services.
- Excellent communication, interpersonal, and analytical skills.
The successful candidate will have a strong understanding of banking products, systems, and processes, as well as the ability to work effectively in a team environment. If you are a driven and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
">Benefits- A competitive salary package.
- The opportunity to work with a dynamic and innovative team.
- Professional development opportunities.
- This is a full-time position.
- The successful candidate will be required to undergo training and certification programs to enhance their skills and knowledge.
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