
Dedicated Customer Service Professional
3 days ago
The role of a Customer Service Associate is pivotal in delivering exceptional customer experiences. This position involves being the primary point of contact for clients, ensuring that every interaction is handled with care and professionalism.
Key Responsibilities:
- Manage customer service interactions primarily via calls.
- Provide timely and accurate service while maintaining defined productivity standards.
- Develop strong client and domain knowledge to resolve queries on the first contact.
- Maintain high quality standards for both internal and client-level delivery on calls.
- Comply with Customer Service attendance and accountability policies.
- Resolve customer issues and queries effectively, ensuring proper documentation and follow-up.
Education & Qualifications:
- A graduate degree in any discipline is required.
- Excellent verbal and written communication skills, flexibility to work in rotational shifts, and proficiency in MS Office applications are essential eligibility criteria.
What We Offer:
- A defined career roadmap with clear growth opportunities.
- Performance-based incentives.
- Investment in employee training and skill development.
- Work-life balance with a 5-day workweek.
- A collaborative and supportive work environment with industry-leading professionals.
- A focus on employee engagement and a fun workplace culture.
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