Credit Card Transaction Reviewer

1 day ago

Mangalore, Karnataka, India beBeeFraud Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

The position of Fraud and Dispute Analyst is critical to the success of our business as you will play a key role in managing, analyzing, and resolving fraud and dispute cases.

As a member of the Fraud and Dispute Process team, your primary responsibility will be to ensure compliance with regulatory requirements while maintaining a high standard of quality and accuracy in case handling.

  • Investigate and analyze fraud and dispute cases related to transactions, ensuring timely resolution according to defined service level agreements.
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams to ensure seamless case resolution.
  • Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
Key Responsibilities
  1. Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
  2. Ensure adherence to operational guidelines, compliance standards, and regulatory requirements in all case handling.
  3. Mentor and support junior associates by sharing best practices and providing guidance on complex cases.
  4. Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.
  5. Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.

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