Expert Programs Producer
3 weeks ago
ServiceNow is seeking a skilled Expert Programs Producer to join our team. As a key support agent for the delivery of the Certified Architect programs, you will be responsible for the live event production, media management, platform administration, and scheduling needed to support the Expert Programs Delivery Managers in providing a world-class learning experience.
Key Responsibilities
- Moderate the online learning experience, engaging learners on the platform, providing feedback and guidance to participants, and ensuring a positive and productive learning experience.
- Manage live events, including recording, attendance, tracking participation, waiting room, breakout rooms, polling, monitoring chat, and troubleshooting.
- Schedule, communicate, and post Zoom sessions, including permissions and event invitations.
- Collaborate with program managers to share best practices, identify areas of improvement, and contribute to the continuous development of the program.
- Edit and upload video presentations, convert presentation materials to shareable media, and perform learning platform administration duties.
- Manage access to 3rd party tools, create required reports or summaries of key performance indicators related to programs, and coordinate and schedule reviewers for final exam events.
- Ensure volunteer reviewers are provided necessary instructions and materials, oversee the management of exam rubrics, audit and report on candidate pre-requisites, and coordinate trainer schedules for cohort participation.
- Oversee, respond to, and escalate support cases related to Expert Programs.
Qualifications
To be successful in this role, you will need 2+ years of hands-on project management experience, experience managing projects or tasks in enterprise environments delivering business applications for one or more departments, and multimedia experience, including video editing, social media, web meeting management, etc. We approach our distributed world of work with flexibility and trust, and we are an equal opportunity employer.
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Expert Programs Producer
3 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeJob Title: Expert Programs ProducerJob Summary:The Expert Programs Producer is a key support agent for the delivery of the Certified Architect programs within ServiceNow. This role is responsible for the live event production, media management, platform administration, and scheduling needed to support the Expert Programs Delivery Managers in providing a...
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Expert Programs Producer
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeJob Title: Expert Programs ProducerAbout the Role:We are seeking an experienced Expert Programs Producer to support the delivery of our Certified Architect programs. As a key support agent, you will be responsible for live event production, media management, platform administration, and scheduling to ensure a world-class learning...
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Expert Programs Producer
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeAbout the RoleThis position supports the delivery of the Certified Architect programs within ServiceNow.The Expert Programs Producer is responsible for live event production, media management, platform administration, and scheduling to provide a world-class learning experience.Duties and ResponsibilitiesModerate online learning experiences, engaging...
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