Expert Programs Producer

2 weeks ago


Hyderabad, Telangana, India ServiceNow Full time
About the Role

This position supports the delivery of the Certified Architect programs within ServiceNow.

The Expert Programs Producer is responsible for live event production, media management, platform administration, and scheduling to provide a world-class learning experience.

Duties and Responsibilities
  • Moderate online learning experiences, engaging learners, providing feedback and guidance, and ensuring a positive experience.
  • Manage live events, including recording, attendance tracking, and monitoring chat.
  • Schedule and communicate Zoom sessions, including permissions and event invitations.
  • Collaborate with program managers to share best practices and contribute to program development.
  • Edit and upload video presentations and convert presentation materials to shareable media.
  • Perform learning platform administration duties, such as creating course records and managing registrations.
  • Manage access to 3rd party tools and create required reports on key performance indicators.
Requirements

4+ years of hands-on project management experience in enterprise environments.

Multimedia experience, including video editing and web meeting management, is a plus.



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