Customer Service Representative
1 week ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Associate. As a key member of our Food and Beverage division, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.
Key Responsibilities:
- To provide courteous, professional, and efficient service at all times, following Novotel standards.
- To perform all duties and tasks in the assigned place of work.
- To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage division or any other department of the hotel as assigned.
- To be fully conversant with all services and facilities offered by the hotel.
- To perform opening and closing procedures established for the place of work as assigned.
- To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
- To ensure that the place of work and surrounding area is kept clean and organized at all times.
- To monitor operating supplies and reduce spoilage and wastage.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.
Requirements:
Your experience and skills include:
A service-focused personality is essential, and a passion for everything food and beverage.
Previous experience in a similar leadership role is an asset.
Strong interpersonal and problem-solving abilities and the ability to lead by example.
Work Environment:
No
Employment Type:
Full-time
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