Customer Service Representative

1 week ago


Gandhinagar, Gujarat, India AccorHotel Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Associate. As a key member of our Food and Beverage division, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities:

  • To provide courteous, professional, and efficient service at all times, following Novotel standards.
  • To perform all duties and tasks in the assigned place of work.
  • To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage division or any other department of the hotel as assigned.
  • To be fully conversant with all services and facilities offered by the hotel.
  • To perform opening and closing procedures established for the place of work as assigned.
  • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
  • To ensure that the place of work and surrounding area is kept clean and organized at all times.
  • To monitor operating supplies and reduce spoilage and wastage.
  • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.

Requirements:

Your experience and skills include:

A service-focused personality is essential, and a passion for everything food and beverage.

Previous experience in a similar leadership role is an asset.

Strong interpersonal and problem-solving abilities and the ability to lead by example.

Work Environment:

No

Employment Type:

Full-time



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