Customer Service Representative

4 days ago


Gandhinagar, Gujarat, India Ikamate HR India Pvt Full time

Key Responsibilities:

1. Insurance Product Knowledge: Develop a thorough understanding of our company's insurance products to effectively communicate their features and benefits to customers.

2. Customer Support: Respond to customer inquiries and complaints in a professional and empathetic manner, resolving issues promptly and efficiently.

3. Account Access: Safely access customer accounts and policy schedules to provide accurate information and support.

4. Policy Information: Provide detailed information about policies and products to customers, answering their questions and addressing their concerns.

5. Product Recommendations: Suggest available products that meet customers' needs, promoting our company's offerings and services.

6. Sales Agent Coordination: Forward customers to sales agents when a policy needs to be initiated or upgraded, ensuring a seamless customer experience.

7. Complaint Reporting: Document customer complaints and maintain accurate records, contributing to the company's quality and customer satisfaction goals.

8. Contact and Communication: Facilitate communication between customers and relevant departments, ensuring prompt resolution of issues and concerns.



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