Customer Service Representative
10 hours ago
Job Title: Customer Experience Specialist - Voice Support
Location: Vadodara & Gandhinagar
We are hiring for the position of Customer Experience Specialist - voice process. As a Voice Support Specialist, you will provide exceptional customer service through voice support.
Responsibilities:
- Provide excellent customer service through voice support.
- Resolve customer queries and complaints with empathy and professionalism.
- Accurately record and maintain customer interaction details in the system.
- Work collaboratively with team members to achieve individual and team targets.
- Adhere to established procedures, policies, and quality standards.
Requirements:
- Strong verbal communication skills with excellent command over English and Hindi languages.
- Ability to handle and resolve customer queries and complaints with empathy and professionalism.
- Prior experience in customer service and voice support in a BPO or similar industry is preferred.
- Good understanding of customer service principles and practices.
- Ability to multitask and manage time effectively while maintaining accuracy and attention to detail.
- Willingness to work in a 24*7 environment with night shifts and rotational offs.
- Minimum qualification of HSC.
Working Hours: Night shift and Rotational shift between 6 am - 10 pm (24*7 environment)
Week Off: Any two rotational week off
SI Placements International welcomes referrals from your company, friends, and family groups.
Apply to this exciting opportunity by sending your CV to sipmonikam07@gmail.com or WhatsApp us at 6358815533.
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