Customer Service Representative

10 hours ago


Gandhinagar, Gujarat, India SI PLACEMENTS INTERNATIONALS Full time

Job Title: Customer Experience Specialist - Voice Support

Location: Vadodara & Gandhinagar

We are hiring for the position of Customer Experience Specialist - voice process. As a Voice Support Specialist, you will provide exceptional customer service through voice support.

Responsibilities:

  • Provide excellent customer service through voice support.
  • Resolve customer queries and complaints with empathy and professionalism.
  • Accurately record and maintain customer interaction details in the system.
  • Work collaboratively with team members to achieve individual and team targets.
  • Adhere to established procedures, policies, and quality standards.

Requirements:

  • Strong verbal communication skills with excellent command over English and Hindi languages.
  • Ability to handle and resolve customer queries and complaints with empathy and professionalism.
  • Prior experience in customer service and voice support in a BPO or similar industry is preferred.
  • Good understanding of customer service principles and practices.
  • Ability to multitask and manage time effectively while maintaining accuracy and attention to detail.
  • Willingness to work in a 24*7 environment with night shifts and rotational offs.
  • Minimum qualification of HSC.

Working Hours: Night shift and Rotational shift between 6 am - 10 pm (24*7 environment)

Week Off: Any two rotational week off

SI Placements International welcomes referrals from your company, friends, and family groups.

Apply to this exciting opportunity by sending your CV to sipmonikam07@gmail.com or WhatsApp us at 6358815533.



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