Chief Insurance Operations Manager

2 days ago

Ajmer, Rajasthan, India beBeeInsurance Full time ₹ 1,80,00,000 - ₹ 2,20,00,000
Job Description:

The Head of Insurance is a crucial role that oversees the Marine Insurance & Claims (MI&C) Department, ensuring comprehensive implementation of all marine insurance procedures across the organization.

Key Responsibilities:
  • Department Leadership
    • Serve as the overall leader of the MI&C Department.
    • Act as the authorized point of contact and escalation for all Marine Insurance and Claims related matters within the organization and with external entities.
    • Represent the organization as the Group Principal in all marine insurance and claims policies and functions.
  • Risk Assessment & Policy Management
    • Lead all insurance policy planning and risk mitigation initiatives.
    • Act as the strategic decision-maker for placement and renewal of all marine insurance lines.
  • Claims Management & Settlement
    • Oversee the complete life cycle of insurance claims, ensuring timely resolution and compliance with insurer protocols.
    • Manage complex or high-value claims as per the approvals structures in the manual/ERP.
  • Team Performance Management
    • Act as direct supervisor and mentor for MI&C team members.
    • Ensure optimal departmental structure, delegation, and staff performance.
  • Training, Development & Knowledge Management
    • Promote a culture of continuous learning and procedural excellence within the MI&C team.
    • Facilitate regular training on policy requirements, claim handling, and compliance updates.
  • Regulatory Compliance & Audit Coordination
    • Ensure the MI&C Department meets all internal and external compliance and audit requirements.
    • Verify that vessels maintain valid certificates required for port entry as per the ERP system.
  • Vendor, Broker & Stakeholder Management
    • Act as the primary contact for all marine insurance brokers, clubs, surveyors, and legal representatives.
    • Appoint and evaluate performance of brokers and claims handlers.
  • Reporting, Analysis & Strategic Inputs
    • Provide leadership-level reporting and strategic direction based on risk and claim trends.
    • Analyze claim frequency, deductible impact, and loss ratios to recommend changes.
  • Leadership & Cross-Functional Collaboration
    • Act as MI&C's representative in interdepartmental coordination and emergency response.
    • Coordinate with internal stakeholders on insurance issues.
  • Emergency & Crisis Response Collaboration
    • Represent the organization as the Group Principal in insurance policies.
    • Ensure unified policy placement and claims management of the team.
Qualifications & Experience:
  • Education: Master's degree in law, risk management, or insurance law.
  • Experience: Minimum 10–15 years in marine insurance/claims handling.

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