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Senior Client Advocate

2 weeks ago

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Customer Success Role Overview

As a seasoned professional in customer-facing roles, you will drive customer satisfaction and retention by identifying areas of improvement, developing solutions, and collaborating with cross-functional teams.

This is an opportunity to excel at managing complex relationships, analyzing technical issues, and delivering results-driven strategies across the customer's organization.

Key Responsibilities:
  • Serve as the primary contact liaison for technical questions or escalations, ensuring seamless communication with Support, Product Management, and other relevant teams.
  • Collaborate with Account management teams to secure contract renewals, leveraging expertise in relationship-building and negotiation.
  • Develop and implement success plans tailored to each customer's needs, setting clear goals and KPIs to drive measurable outcomes.
  • Assist in identifying opportunities for expanding usage across the customer's organization, fostering growth through strategic partnerships and collaborative efforts.