Cloud Operations Expert

2 weeks ago

Ellore, Andhra Pradesh, India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

We are seeking a skilled professional to join our team as a Cloud Operations Expert. The ideal candidate will have extensive experience in designing, implementing, and maintaining complex cloud-based systems.

The successful candidate will be responsible for developing, executing, maintaining, and improving procedures, automation scripts, and infrastructure implementations to support SaaS operations. They will provide technical expertise and leadership to production operations teams and help implement the team's goals and deliverables as determined by leadership.

Key Responsibilities:

  • Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support SaaS operations.
  • Provide technical expertise and leadership to production operations teams.
  • Help implement the team's goals and deliverables as determined by leadership.
  • Ensure smooth operations of SaaS products.
  • Take complete ownership of customer implementations, including SLA and SLO.
  • Automate, enhance, and maintain critical processes in Cloud Operations.
  • Drive critical processes in SaaS Operations, such as Change Control, Problem & Incident Management, and Reporting.
  • Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.

Essential Experience:

  • Experience in implementing, managing, maintaining, and decommissioning complex cloud-based information system components in a secure and controlled manner.
  • Must be experienced in coordinating cross-functional teams to address product issues successfully.
  • Strong understanding of how to build, scale, and manage complex multi-product/service environments.
  • Building lean, automated, scalable support structures versus labor-intensive environments.
  • Strong innovation mindset, analytical skills, excellent oral and written communication skills.

Desired Experience:

  • Experience in working with cross-functional teams in a customer service environment.

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