Technical Assistance Representative

1 day ago


Pune, Maharashtra, India beBeeSupport Full time ₹ 4,00,000 - ₹ 6,00,000
Help Desk Support Specialist

This role entails providing technical assistance to customers via various communication channels. The ideal candidate will possess a strong understanding of supported systems and products, enabling them to effectively troubleshoot and resolve customer issues in a timely manner.

The Help Desk Support Specialist will be responsible for:

  • Troubleshooting and resolving customer complaints through phone or remote interactions
  • Maintaining up-to-date knowledge of products, services, and resource materials to provide accurate information to customers
  • Meeting established performance targets including service level, resolution, productivity, and quality standards

To succeed in this position, candidates should possess the following qualifications:

  • Excellent written and verbal communication skills
  • Typing skills (minimum of 35 wpm)
  • Computer hardware and software knowledge
  • Ability to work flexible shift hours, up to 5 days per week
  • Minimum of 3 months helpdesk/call center experience

We offer a permanent employment opportunity for the right candidate.



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