Telecommunications Specialist

3 days ago

Hyderabad Secunderabad Telangana, India beBeeVoice Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title:

Voice Engineer

">Overview

We are seeking a highly skilled Voice Engineer to join our team. As a key member of our unified communications support team, you will manage and maintain VoIP and Webex Contact Center solutions.

">Key Responsibilities:
  • Deploy, support, and troubleshoot Microsoft Teams Phone System versions and Poly devices in line with industry best practices.
  • Integrate and manage Ribbon SBCs with MS Teams Direct Routing, handling deployment methodologies and troubleshooting.
  • Design, configure, and implement IVR call flows and agent profile management to optimize contact center workflows.
  • Execute Tier 3 operations including day-to-day support, preventive maintenance, upgrades, and log analysis for WxCCE components and other UC environments.
  • Utilize PowerShell scripting to automate system management and troubleshooting tasks.
  • Capture and analyze debug-level logs to diagnose and resolve complex issues within contact center environments.
  • Provide direct support and engage effectively with contact center stakeholders to ensure uninterrupted services.
  • Maintain up-to-date technical documentation and contribute to continuous improvement of contact center processes.
">Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field.
  • OR 1+ year of IT-related work experience with a Bachelor's degree in a non-technical field.
  • OR 3+ years of IT-related work experience with a High School diploma or equivalent.
">Preferred Qualifications
  • Bachelor's or Master's degree in Information Technology or equivalent.
  • 6+ years of experience with SBCs, Unified Communications, and Contact Center technologies.
  • Relevant certifications in Microsoft technologies such as MS-721 and/or Cisco Webex Contact Center.
  • Strong expertise in Ribbon SBCs, MS Teams Direct Routing, Poly devices, WxCCE, and PowerShell scripting.
  • Proven experience in tier-3 support roles, troubleshooting, and system upgrades.
">Additional Information

We are an equal opportunity employer committed to creating an accessible hiring process and workplace for individuals with disabilities. Reasonable accommodations are available upon request.

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