Voice Process Representative

1 week ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Voice Process Associate

Job Description:

  • The successful candidate will be responsible for providing exceptional customer service and support to clients across various time zones.
  • They will work closely with cross-functional teams to resolve complex issues and ensure customer satisfaction.
  • The role involves creating and managing tickets, identifying and routing customer issues, and collaborating with engineers to provide timely solutions.
  • Additionally, they will be responsible for creating licenses and support accounts for clients worldwide.
  • Key Performance Indicators (KPIs) include first call resolution, customer satisfaction, and team collaboration.

Required Skills and Qualifications:

  • Excellent verbal communication skills for voice interactions.
  • Ability to communicate effectively with customers and technical teams.
  • Strong customer handling skills with a focus on resolving complex issues.
  • Proficiency in networking concepts and software updates.
  • Willingness to work in US time zones and adapt to rotating schedules.

Benefits:

  • Opportunity to work with a global team and contribute to a customer-centric environment.
  • Chance to develop strong problem-solving skills and learn from experienced professionals.
  • Competitive compensation and benefits package.

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