Customer Support Liaison

2 days ago

Guwahati Kolkata Visakhapatnam, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

**Job Title:** Customer Support Liaison

As a Customer Support Liaison, you will be the primary point of contact for customers seeking assistance with our products or services.

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  2. You will handle customer inquiries and resolve their concerns in a timely and professional manner.
  3. This may involve communicating via phone, email, or other channels to provide support and guidance.
  4. A strong understanding of our offerings is essential to provide accurate and helpful information to customers.
  5. You must document all customer interactions in a CRM system and escalate complex issues to the relevant teams.
  6. The role also requires ensuring customer satisfaction and maintaining a positive brand image through every interaction.
  7. You will utilize your problem-solving skills, patience, and ability to work under pressure to deliver exceptional results.
Key Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Familiarity with CRM software and systems.

Benefits:

We offer a dynamic and supportive work environment that fosters growth and development. Our benefits package includes opportunities for advancement, ongoing training, and recognition for outstanding performance.

Other Requirements:

We are an equal opportunities employer and welcome applications from diverse candidates. Please submit your application, including your resume and a cover letter, to us today.

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