High-Tech Network Solutions Specialist

5 days ago

Mysore, Karnataka, India beBeeNetwork Full time ₹ 19,44,000 - ₹ 25,92,000
Senior Network Support Engineer Job OpportunityThe company is seeking a highly skilled and experienced Senior Network Support Engineer to join their team. This individual will play a critical role in providing technical support and guidance to customers, as well as collaborating with internal teams to resolve complex network-related issues.Key Responsibilities:
  • Diagnose and troubleshoot network-related problems using advanced troubleshooting utilities such as Ping, Traceroute, and Wireshark.
  • Provide technical support to customers via phone, email, or other communication channels.
  • Collaborate with internal teams, including software and hardware development teams, to resolve complex network-related issues.
  • Analyze packet captures using Wireshark/tcpdump to resolve sophisticated networking issues on customers' devices.
  • Document customer communication and recurring technical issues to support product quality programs and product development.
Required Skills and Qualifications:
  • Strong understanding of networking industry products, protocols, and technologies.
  • Knowledge of TCP/IP and OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPv4 & IPv6, and IEEE 802.1Q trunking, Wireless LAN Fundamentals, VPN, NAT/PAT, etc.
  • Proven work experience in troubleshooting complex and dynamic customer environments.
  • Excellent analytical, problem-solving, and communication skills.
  • Able to multitask and be adaptable to work in a fast-paced environment.
Benefits:We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a challenging opportunity, please submit your application today.About Us:We are a global leader in the technology industry, committed to delivering innovative solutions to our customers. We value teamwork, innovation, and customer satisfaction above all else. Our diverse and inclusive workplace culture supports the growth and development of our employees, allowing them to reach their full potential.

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