Digital Support Specialist
2 weeks ago
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.
About the RoleWe are seeking a highly skilled Digital Support Specialist to join our Technical Support Team. The successful candidate will be responsible for the successful delivery of services and technical solutions to meet the requirements of our clients.
Key Responsibilities- Provide day-to-day support for existing products, responding to client queries and attending to reported incidents.
- Meet client SLAs by following SOPs to address production issues and engaging the tech team in a timely manner.
- Participate in new projects, facilitating support for all new projects going into production.
- Work in shifts, including night shifts, to ensure 24/7 support.
- High analytical and problem-solving skills, with the ability to recognize and identify unique opportunities and innovative ways to overcome business constraints.
- Excellent interpersonal and communication skills, with the ability to engage and influence clients and internal stakeholders.
- Fluent spoken and written English.
We champion our employees, because when they succeed, we do too. We enable your best to power our future.
Please be aware that job seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
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