Senior CRM Strategic Lead
2 days ago
We are seeking an experienced Sr. CRM Manager to join Mezash Private Limited in Noida. This role requires a strong analytical mindset, excellent communication skills, and the ability to drive success.
About the RoleAs a Senior CRM Strategic Lead, you will play a key part in driving the adoption and optimization of our CRM systems. Your primary responsibilities will include:
- Partnering with business stakeholders to understand CRM needs and translating them into actionable requirements
- Developing and implementing CRM strategies to optimize system usage and drive adoption
- Managing and maintaining CRM systems, ensuring data integrity and system performance
- Overseeing vendor relationships and managing third-party application partners
- Leading and managing CRM related projects, ensuring timely delivery and adherence to budget constraints
- Providing ongoing support and training to CRM users
- Leading and managing a team of CRM analysts, delegating tasks and providing guidance
- Continuously monitoring and analyzing CRM data to identify opportunities for improvement
- Preparing reports and dashboards to track key metrics and present findings to stakeholders
To be successful in this role, you will need:
- 7-10 years of experience in a relevant field
- Bachelor's degree in Engineering (B.E./B.Tech) + a Management qualification (MBA preferred)
- Strong domain expertise in CRM, preferably with experience in LeadSquared and Salesforce
- Proven track record of successfully managing stakeholders, including senior leadership (CXOs) to obtain buy-in, sign-offs, and unblock execution roadblocks
- Experience in vendor management, including handling OEMs and other third-party application partners to ensure timely delivery of high-quality work
- Excellent project management skills with the ability to prioritize and track deliverables aligned with business criticality
- Team management experience, leading a team of 4-5 resources and ensuring equitable workload distribution based on individual skills
- Strong logical and critical thinking abilities with a go-getter attitude and a willingness to go the extra mile
- Excellent interpersonal communication skills
The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000 depending on qualifications and experience. In addition to a competitive salary, we offer a comprehensive benefits package that includes medical insurance, retirement plan, and paid time off.
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