
Retail Business Transformation Expert
2 days ago
Job Description:
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As a business transformation leader, you will lead initiatives that bridge the gap between business needs and technology solutions in retail and quick-service restaurant operations.
">">You will conduct workshops to understand client pain points, business processes, reporting & dashboarding needs, and translate business requirements into functional specifications.
">">Key responsibilities include identifying feature/reporting/dashboarding gaps and collaborating with technical teams to deploy systems aligned with business goals.
">">You will act as a trusted advisor to marketing, operations, and IT teams, ensuring alignment between business strategy and technology roadmap.
">">Effective onboarding is crucial, including deploying functional specifications in software, training super users, and explaining support mechanisms.
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Required Skills & Qualifications:
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5+ years of experience in retail or QSR consulting, business analysis, or solution delivery.
">">A strong understanding of retail/QSR operations: POS, loyalty, CRM, inventory, and customer experience.
">">Knowledge of Marketing Automation tools and analytics platforms (e.g., Power BI, Tableau, Google Analytics).
">">Excellent communication, stakeholder management, and presentation skills are essential.
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Preferred Qualifications:
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Experience with omnichannel retail or QSR transformation projects is desirable.
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