Production Support Specialist: Payment Systems

5 days ago


Shimoga, Karnataka, India beBeePayment Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

We are seeking an experienced and detail-oriented Production Support Team Member to join our Payment domain team. In this role, you will be responsible for monitoring, troubleshooting, and ensuring the uptime and stability of critical banking applications.

As a key member of our team, you will work closely with cross-functional teams to resolve issues and ensure seamless operations in the financial technology space.

This is an exciting opportunity to leverage your technical skills and expertise to drive long-term solutions and contribute to the growth and success of our organization.

  • Provide Level 2/3 application and production support for digital payment systems, including UPI and retail banking platforms.
  • Monitor application health, system alerts, and perform incident management to ensure minimal downtime.
  • Perform root cause analysis (RCA) for recurring issues and drive long-term solutions.
  • Coordinate with development, QA, infrastructure, and vendor teams for issue resolution and change implementation.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8-11 years of experience in application support, production support, or IT operations.
  • Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
  • Strong understanding of banking protocols and digital payment workflows.
  • Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python preferred).
  • Good understanding of monitoring tools, incident tracking systems (e.g., Splunk, AppDynamics, ServiceNow).
  • Excellent troubleshooting and analytical skills with a strong sense of urgency.
  • Strong communication and coordination skills across cross-functional teams.


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