Fashion Industry Customer Service Professional

21 hours ago


India Mintobay Full time

About Mintobay

Mintobay is a leading fashion company based in Bangalore, India.

Job Summary

We are seeking an experienced customer service professional to join our team as an Ecom Customer Service Representative. In this role, you will be responsible for providing exceptional customer experiences through phone, email, chat, and social media platforms.

Key Responsibilities

  • Customer Support: Respond promptly and professionally to customer inquiries, concerns, and issues, aiming for first-contact resolution.
  • Issue Resolution: Collaborate with other teams to resolve complex customer issues and provide solutions that exceed customer expectations.
  • Product Knowledge: Stay informed about Mintobay's clothing collections, promotions, and policies to provide accurate and helpful information to customers.
  • Order Management: Assist customers with order placement, tracking, modifications, cancellations, and returns in accordance with company policies.
  • Feedback Handling: Collect and report customer feedback, suggestions, and complaints to improve the overall customer experience.

Requirements

  • Education: A high school diploma or equivalent; a bachelor's degree in a related field is preferred.
  • Customer-Centric: A genuine passion for providing exceptional customer service and a strong desire to assist customers.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Empathy: The ability to empathize with customers' concerns and provide appropriate solutions.
  • Problem-Solving: Strong problem-solving skills and the ability to think critically to resolve customer issues.

Benefits

  • Salary: 2-3 Lacs per Annum.
  • Location: Bomanahalli, preferred candidates from nearby locations are encouraged to apply.


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