
Desktop Support Specialist
1 week ago
We are seeking a seasoned Desktop Support Specialist to join our IT department. As a key team member, you will be responsible for delivering technical support and maintenance for desktops, laptops, and peripherals.
Key responsibilities include:
- Troubleshooting and resolution: Provide first-level technical support for desktops, laptops, and peripherals, including Microsoft Outlook issues.
- Operating system management: Install, configure, and maintain Windows OS and basic software applications.
- IT ticketing: Use ticketing tools to log, track, and close IT support tickets as per service level agreements.
- Asset management: Maintain asset records and ensure proper documentation of support tasks.
- Remote support: Provide remote or on-site support to end-users across departments.
Required Skills and Qualifications
Experience: Minimum 1.5 years of relevant desktop support experience.
Education: Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.).
Skills Required
- Microsoft Outlook troubleshooting: Strong hands-on experience.
- Windows OS configuration & installation: Proficiency.
- Ticketing tools: Working knowledge of ServiceNow, Remedy, or similar.
- Communication skills: Good communication and interpersonal skills.
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