GRC ServiceNow Consultant
7 days ago
KPMG entities in India are professional services firms. These firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms and are conversant with local laws, regulations, markets, and competition. KPMG has offices across India in multiple locations.
KPMG entities in India offer services to national and international clients across sectors. We strive to provide rapid, performance-based, industry-focussed and technology-enabled services, reflecting a shared knowledge of global and local industries and our experience of the Indian business environment.
ServiceNow Business Analyst Position
As a ServiceNow Business Analyst, you will assist the lead or work independently designing, developing, and implementing IT, GRC, Cyber, Risk processes. Your responsibilities will include conducting research and performing analysis required to build respective modules within the ServiceNow Platform. You will capture business requirements in the form of agile stories and test configured functionalities end to end as soon as they have been developed.
Key responsibilities include:
• 3 to 5 years of experience in IRM, GRC, Cyber SecOps design, transition, or operations processes
• Experience in business analysis and configuration or administration of IRM, SecOps modules of the ServiceNow Platform
• Understanding of Scrum Methodology
• Experienced in the System Development Life Cycle (SDLC) processes, including client requirement analysis and system design
• Expert organisational and time management skills, with the ability to prioritise, self-start, and work independently with minimal supervision
• Prior BA experience with other GRC tools, platforms, such as Archer, MetricStream, or Open Pages
• Interpersonal skills to help negotiate priorities and resolve conflicts among project stakeholders, such as clients and internal team members
• Strong analytical skills to critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details
• Facilitation skills to assist in gathering requirements in workshops and provide training to clients and internal team members
• Use of industry-recognised technologies to facilitate the work environment
• Experience in communicating across all levels of an organisation, at the most senior levels
Certifications Preferred but Not Mandatory
Certifications are preferred but not mandatory.
Key certifications include:
• ServiceNow Certified System Administrator, with a focus on presales and microcertifications
• Business Analyst certification from IIBA, PMI, or equivalent
• CISA, CISM, or other relevant certifications
Responsibilities
As a ServiceNow Business Analyst, your responsibilities may include:
1. Partnering with business users to gather requirements and formulate business specifications
2. Documenting workflows and results of business analysis and obtaining sign-off from users on specifications
3. Assisting the technical team in translating application functionality into application architecture and producing a business functionality requirements statement
4. Communicating business directives, goals, and needs to the technical team and serving as a business interface from the enterprise's operational management team
5. Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives
6. Understanding long-term business objectives and suggesting strategies to meet those objectives, introducing innovation to business processes through technology if appropriate
7. Assisting the enterprise's business operations staff in developing content or other materials, recommending enhancements, and identifying new business requirements
8. Applying knowledge of system capacity to determine feasibility of projects
9. Maintaining current knowledge of new hardware and software and recommending upgrading to maintain efficient operation
10. Working with IT application analysts and programmers as necessary
11. Performing analysis of department production and redesigning workflow if appropriate
12. Developing, editing, and maintaining operating procedures and standards manuals
13. Serving as a consultant to the enterprise in work measurement, system studies, or cost/effectiveness analysis
14. Providing assistance as required to organisations outside of the enterprise to improve internal procedures that may be advantageous to the enterprise
15. Conducting training sessions to implement new or improved systems and procedures
16. Conducting meetings on all levels of management for purposes of presentations, reviews, approvals of recommendations, etc.
17. Perform at or above the enterprise's performance standard and specifically for procedures development and analysis
18. Assume additional responsibilities as assigned
19. Recognise and identify potential areas where existing business services policies and procedures require change or where new ones need to be developed, and make recommendations in these areas
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